Privacy Policy

Introduction.

This “Privacy Policy” is drafted in accordance with the provisions of Law 34/2002 of July 11th, on Information Society Services and Electronic Commerce, Organic Law 3/2018, of December 5th, on the Protection of Personal Data and the guarantee of digital rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27th, 2016, on the protection of natural persons with regard to the processing of personal data. HOUSE AGENTS SL informs the User that the web with www.houservices24.com domain and its derivatives (hereinafter websites) are the responsibility of HOUSE AGENTS SL.

Information on data processing.

HOUSE AGENTS SL informs that the purpose of the processed data is to manage and maintain the relationship with the User of the websites, as well as information, statistics, and marketing of the service and activities related to them.

Purpose: (1.) To manage your request for documentation in relation to the services and/or products provided by HOUSE AGENTS SL, (2.) To answer your queries regarding the service contracted by the customer, (3.) To attend your request for information about other products and (4.) Address your comments and suggestions.

Retention period: For the duration of the consent provided, except in cases where there is a legal conservation obligation.

Legitimate basis: The consent of the interested party.

Transfers: Your data will be transferred to third parties in case of legal obligation.

Purpose: Use of cookies to improve navigation on the website and obtain statistical data.

Retention period: For the duration of the consent given. Legitimate basis: The consent of the interested party.

Purpose: To carry out statistical studies and, to present you offers of the products that may be of interest to you, always within the scope of your professional activity, or to process them to provide the services that you may have contracted with HOUSE AGENTS SL.

Retention period: For the duration of the consent provided, except in cases where there is a legal obligation to keep.

Legitimate basis: The consent of the data subject.

Transfers: Your data will be transferred to third parties in case of legal obligation.

Purpose: To send you commercial communications that may be of interest to you.

Retention period: For the duration of the consent given.

Legitimate basis: The consent of the data subject.

Transfers: Your data will be transferred to third parties in case of legal obligation.

HOUSE AGENTS SL informs the User in relation to the websites, that the information that may be collected on the websites will be incorporated in the systems of responsible treatment of HOUSE AGENTS SL, for the purpose of managing and maintaining the relationship with the User with the websites, as well as information, statistics, and marketing of services and related activities.

Information Security.

In accordance with the provisions of Article 32 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, HOUSE AGENTS SL undertakes to adopt the necessary technical and organizational measures, according to the level of risks that accompany the treatments carried out by them and indicated in the previous paragraph, so as to ensure their integrity, confidentiality and availability.

Likewise, HOUSE AGENTS SL informs that in the event that the User enters data in the forms of third party websites, the latter will be responsible for the personal data, and who must adopt the technical measures described in the Legal Notice.

Information on the Rights of the interested parties.

HOUSE AGENTS SL informs of the possibility of exercising the rights of access, rectification, limitation of treatment, suppression, portability and opposition to the treatment, of which the User has and that can be exercised before HOUSE AGENTS SL. In accordance with Chapter III of the RGPD, as well as the established in Title III, Chapter II of the LOPDGDD must take into account the following nuances:

Right of Access: It is the right of the user to obtain information about their specific personal data and the treatment that has been carried out or carried out, as well as the information available on the origin of such data and communications made or planned thereof.

Right of Rectification: It is the right of the affected person to modify the data that prove to be inaccurate or incomplete. It can only be satisfied in relation to information that is under the control of HOUSE AGENTS SL, for example, delete comments posted on the page itself, images or web content containing personal data of the user.

Right to the Limitation of treatment: It is the right to limit the purposes of treatment originally provided by the controller.

Right of Deletion: The right to delete the user’s personal data, except as provided in the RGPD itself or in other applicable regulations that determine the obligatory nature of the conservation of the same, in time and form.

Right of Portability: The right to receive the personal data that the user, has provided, in a structured, commonly used and machine-readable format, and to transmit them to another responsible.

Right of Opposition: It is the right of the user not to carry out the processing of their personal data or cease the processing thereof by HOUSE AGENTS SL.

In order to exercise any of the rights described above, you must comply with the following requirements:

Submission of a letter to the address Avenida Gabriel Roca, 46 – 07015, Palma de Mallorca (Illes Balears, Spain) or by e-mail to info@houservices24.com.

The letter sent by the owner of the data requesting the exercise must meet the following legal requirements:

Name, surname(s) of the interested party and copy of the ID card. In the exceptional cases in which the representation is admitted, it will also be necessary the identification by the same means of the person who represents him/her, as well as the document accrediting the representation. The photocopy of the DNI may be substituted provided that the identity is accredited by any other legally valid means.
Request in which the application is made. (Exercise in which it is requested or information to which access is desired). If you do not refer to a specific file will be provided all the information you have with your personal data. If you request information of a specific file, only the information of this file. If you request information relating to a third party can never be provided. If you request it by telephone, you will be instructed to do it in writing and you will be informed how to do it and the address to which you have to send it. You will never be given information over the telephone.
Address for notification purposes.
Date and signature of the applicant.
Documents accrediting the request being made.
The interested party must use any means that allows accreditation of the sending and receipt of the request.

Responsibilities for the use of the websites.

The mere access to the websites, as well as all or part of its contents and services, implies the acceptance and mandatory compliance, prior to access and without reservations, of the “Privacy Policy”.
The User accepts that browsing the website is an act of free manifestation of will for the collection and processing of data in the files of HOUSE AGENTS SL. HOUSE AGENTS SL will be able, freely, to make changes in the privacy policy of the web sites, these changes will be indicated in the present declaration on privacy, as well as in any other place that we consider appropriate so that the User is aware of the information gathered, how we treat it and in what circumstances, in its case, we communicate it.

HOUSE AGENTS SL is only responsible for the information that it requests and collects from the Users who wish to hire, not being responsible at any time for any other personal information that, eventually, could be transferred, transmitted or provided by the Users of the websites through any other mechanism.

The web sites owned by HOUSE AGENTS SL can not be used by those persons with legal incapacity or minors not emancipated; unless prior authorization from parents or guardians and legal representatives authorizing the registration and communication of personal data.

Consent for compliance with the LSSI-CE.

In compliance with the Law 34/2002, of July 11, of Services of the Society of the Information and Electronic Commerce, HOUSE AGENTS SL will request and the User will be able to give his express consent so that, if he wishes, HOUSE AGENTS SL can make use of his data with the purpose of sending him information and publicity so much on the Web site as of the different offers, special promotions and third lenders of the service.

HOUSE AGENTS SL will give the possibility in each commercial shipment to revoke at any time the consent given to receive commercial communications, by sending an email to the email address provided for that purpose, and informed in each commercial communication.

HOUSE AGENTS SL, with the aim of guaranteeing the security and confidentiality of your personal data, has adopted the security levels required by the regulations on personal data protection and has installed the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided to HOUSE AGENTS SL.